Refund Policy

At Smoove Enterprise, we strive to provide high-quality experiences, products, and services. This Refund Policy outlines the terms under which refunds may be issued.

1. All Sales Policy

All sales are considered final unless otherwise stated. Due to the nature of our services and experiences, refunds are limited and handled on a case-by-case basis.

2. Reservations & Bookings

• Deposits and booking fees are non-refundable

• Rescheduling may be allowed with at least 24–48 hours notice (subject to availability)

• No-shows or late arrivals may result in forfeiture of payment

3. Event Tickets

• All event ticket purchases are non-refundable

• Tickets may be transferable depending on the event (contact us for approval)

• If an event is canceled by us, a refund or credit will be issued

4. Products (Cigars, Merchandise, etc.)

• All product sales are final

• We do not accept returns on opened or used items

• Damaged or defective items must be reported within 48 hours of receipt

5. Subscription Services (If Applicable)

• Subscription fees are non-refundable once billed

• You may cancel future billing at any time before the next billing cycle

6. Refund Exceptions

Refunds may be considered under the following circumstances:

• Service was not delivered as agreed

• Duplicate or accidental charges

• Verified technical or billing errors

All approved refunds will be issued to the original payment method.

7. Processing Time

If a refund is approved:

• Please allow 5–10 business days for processing

• Additional time may be required depending on your bank or payment provider

8. Chargebacks

Initiating a chargeback without contacting us first may result in:

• Suspension of services

• Denial of future bookings

We encourage customers to contact us directly to resolve any issues.

9. Contact Us

For refund requests or questions:

Smoove Enterprise
Email: smoovej@smooveenteprise.net
Phone: 702-516-9156